Privacy Policy

Last updated: March 2026

Who we are

Reserved Hospitality ("Reserved", "we", "us") provides booking management services for independent hospitality properties in the United Kingdom, Europe and the United States. This policy explains how we handle personal data collected through our website at reservedhospitality.com.

What we collect

We collect the minimum data needed to provide our services and respond to enquiries:

• Name and email address when you submit a form or book a call
• Property name and business details you provide during onboarding
• Usage data such as pages visited and time on site, collected via Google Analytics — only after you accept analytics cookies
• Technical data including browser type, device, and IP address for security and performance

How we use your data

• To respond to your enquiry or schedule a strategy call
• To provide and manage our booking management services
• To send relevant updates about your account or our services
• To improve our website and service quality

We will never sell your data to third parties or send unsolicited marketing without your explicit consent.

Data storage and security

Your data is stored securely on servers located in the United Kingdom and European Economic Area. We use encryption in transit (TLS) and at rest, and access is restricted to authorised personnel only.

Third-party services

We use a limited number of trusted third-party services to operate our business:

• Hosting: Cloud infrastructure within the UK/EEA
• Email: For sending transactional messages and responses
• Analytics: Google Analytics 4 (provided by Google LLC), loaded only after you opt in via our cookie banner. We use Google Consent Mode, so no analytics cookies are set unless you accept, and we do not enable advertising or cross-site tracking features.

We do not use invasive tracking pixels, retargeting cookies, or share data with advertising networks.

Your rights

Under UK GDPR, and subject to any additional rights that apply where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format

To exercise any of these rights, contact us at hello@reservedhospitality.com. We will respond within 30 days.

Cookies

Essential cookies required for the website to function are always active. With your consent, we also set a single Google Analytics cookie to measure how visitors use the site — this is off by default and only enabled if you choose "Accept" on our cookie banner. You can withdraw consent at any time by choosing "Decline" or clearing your browser's site data. We do not use advertising cookies or third-party marketing cookies.

Changes to this policy

We may update this privacy policy from time to time. Any significant changes will be communicated clearly on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us at hello@reservedhospitality.com.